Linksys Cordless Telephone SPA941 SPA942 User Manual
LINKSYS SPA941 / SPA942  
User Guide  
 
Table of Contents  
Linksys SPA941 / SPA942 IP Phone.....................................................................................4  
Making a Call.........................................................................................................................5  
Re-dial...................................................................................................................................5  
Transfer.................................................................................................................................5  
Call Return.............................................................................................................................5  
Speed Dial.............................................................................................................................5  
Anonymous Call Rejection.....................................................................................................5  
Authorization Code................................................................................................................6  
Billing Codes..........................................................................................................................6  
Broadcast Paging...................................................................................................................6  
Call Block (Selective).............................................................................................................6  
Call Forward (All Calls)..........................................................................................................6  
Call Forward (Busy)...............................................................................................................6  
Call Forward (No Answer)......................................................................................................7  
Call Forward (Out of Service).................................................................................................7  
Call Forward (Selective).........................................................................................................7  
Call Park................................................................................................................................8  
Call Trace...............................................................................................................................8  
Caller ID Block.......................................................................................................................8  
Call Waiting............................................................................................................................9  
Conferencing..........................................................................................................................9  
Directed Call Pickup...............................................................................................................9  
Group Pickup.......................................................................................................................10  
Hold.....................................................................................................................................10  
Priority Call...........................................................................................................................10  
Privacy Guard......................................................................................................................10  
Voice Mail............................................................................................................................10  
Changing Voice Mail Password...........................................................................................10  
Recording Personal Greetings.............................................................................................10  
Voice Mail Main Menu..........................................................................................................11  
Voice Mail Playback Options................................................................................................11  
Hearing Your Personal Greetings........................................................................................12  
Composing a New Voice Mail..............................................................................................12  
Replying to a Voice Mail ......................................................................................................12  
Forwarding a Voice Mail Message.......................................................................................12  
Distribution Groups..............................................................................................................13  
FeatureTel Linksys IP Phone User Guide  
 
Page 3  
Linksys SPA941 / SPA942 IP Phone  
The Linksys SPA-942 is equivalent to the SPA-941, but adds a backlit LCD screen,  
second Ethernet port and power over Ethernet (PoE).  
NOTE: Different users may have different feature options associated with their phone. So, it is possible  
that specific features are not available on some phones in the organization.  
Phone Features Description  
Display  
The phone LCD display screen. It shows the date, time, the phone number,  
incoming caller ‘s ID (if available), line/call status, extension numbers and the  
soft button features .  
Ringer Indicator  
Four Softkeys  
Four Line Buttons  
Scroll Key and  
More Key  
This indicator flashes red when there is an incoming call.  
Press to select a feature shown on the display above the soft key button.  
Shows extension number and status.  
Allows you to navigate (left, right, up, down) through the soft button features.  
Voice Mail  
Hold  
Acts as a speed dial to the Voice Mail system.  
Places a call on hold. The line button for that call will flash red while the call is  
on hold.  
Settings  
Mute  
Allows user to access menu options for viewing and modifying the phone  
configuration.  
Mutes the active audio input/microphone. The mute button will light red when  
activated.  
Volume  
Headset  
Use to adjust the ringer, handset, headset and speaker volume  
Use to toggle the headset function on and off. The headset button turns green  
when the headset is being used.  
Speakerphone  
Use to turn on and off the speakerphone. The button turns green when the  
speakerphone is being used.  
Numeric Keypad  
Use to enter numbers, letters or characters (not shown).  
FeatureTel Linksys IP Phone User Guide  
 
Page 4  
 
Making a Call  
Speed Dial  
Lift the handset, or press the Speaker  
button, and dial the desired number.  
You can assign up to seven numbers to  
a 1-digit speed dial number.  
Programming a Speed Dial Number  
To Dial:  
•
•
Dial 74*  
•
•
•
•
An internal extension - Dial the 3,  
4, 5 or 6-digit extension  
A local call - Dial the Outside  
Access Digit + the number  
Long distance - Dial the Outside  
Access Digit + 1 + the number  
International - Dial the Outside  
Access Digit + 011 + Country Code  
+ City Code + Number  
At the prompt, press 1 to program a  
Speed Dial digit  
•
•
Press the desired Speed Dial digit  
(i.e., 1-7)  
Enter the phone number you want  
to assign to this Speed Number and  
press #  
•
After the prompt, press # and hang  
up  
Re-dial  
Dialing a Speed Dial Number  
•
•
Get dial tone.  
Press the Speed Dial digit (i.e., 1-7)  
followed by ##.  
Calls the last number you dialed.  
Press the redial softkey or dial *07  
•
Wait for the called party to answer  
Transfer  
Verifying a Speed Dial Number  
You can verify what phone number is  
assigned to a Speed Number at any  
time.  
•
Tell the calling party you will  
transfer the call, then press the xfer  
softkey again.  
Dial the number to transfer the call  
to and press the dial softkey  
If the called party answers, press  
the xfer softkey again or hang up  
and let the call transfer.  
•
•
•
•
Dial 74*  
After the prompt, press 2 to verify a  
Speed Number  
•
Press the Speed Dial digit you wish  
to verify  
•
If the called party does not answer,  
select the blinking red line key to  
cancel the transfer.  
Anonymous Call Rejection  
Anonymous Call Rejection prevents  
inbound calls from callers who block the  
display of their Caller ID.  
Call Return  
Dials the number of the last incoming  
call received at your phone.  
To enable Anonymous Call Rejection  
•
•
Dial *77  
To Return a Call  
Listen for the confirmation tone and  
hang up  
•
•
Dial *69  
Verify the number and press 1 to  
return the call  
To disable Anonymous Call Rejection  
•
•
•
Wait for the called party to answer  
Dial *87  
Listen for the confirmation tone and  
hang up  
NOTE: If your phone has Toll  
Restrictions, you will not be able to  
return restricted calls.  
FeatureTel Linksys IP Phone User Guide  
Page 5  
 
           
Authorization Code  
Call Block (Selective)  
Authorization codes enable you to  
override any call restrictions on the  
phone when you place a call.  
Selective Call Rejection lets you  
program your phone to reject calls from  
a list of telephone numbers.  
To make a call with an Authorization  
Code  
To configure your Call Block List  
•
•
Dial *60  
•
•
Lift the handset  
Press 9 (or the appropriate access  
code if different)  
Follow the voice prompts to enable  
or disable the feature, or add the  
last caller to the blocked list, and  
add, delete, or list numbers to be  
blocked.  
•
•
•
Press ## for SIP phones  
Enter your authorization code  
When you enter the correct code,  
you will hear a dial tone.  
Dial the phone number  
Call Forward (All Calls)  
•
Call Forward (All Calls) lets you forward  
incoming calls to another number.  
Billing Codes  
To enable Call Forwarding  
Billing Codes enable you to track calls  
by associating a billing code with each  
call.  
•
•
Dial 72*  
Enter the phone number for the  
forwarding destination followed by #  
Press # to confirm followed by 2 to  
exit  
•
•
To enter a billing code for a call:  
•
•
During a call, press *02  
Enter the billing code and the # sign  
Hang up  
If you enter multiple billing codes during a call,  
only the last billing code will be recorded.  
To disable Call Forwarding  
•
•
Dial 73*  
After hearing the verification, hang  
up  
Broadcast Paging  
Broadcast Paging broadcasts an  
announcement to all members of your  
paging group.  
Call Forward (Busy)  
Call Forward (Busy) forwards calls to  
another number when you are already  
on a call.  
To make a Broadcast Page:  
•
•
Dial the broadcast paging number  
After the tone, make your  
announcement  
To enable Call Forward (Busy)  
•
•
Dial 76*  
•
Hang up  
Enter the phone number for the  
forwarding destination followed by #  
Press # to confirm followed by 2 to  
exit  
To receive a Broadcast Page:  
•
•
•
Your phone will ring with a priority  
ring tone  
Hang up  
•
Lift the handset or activate the  
speakerphone  
To cancel Call Forward (Busy)  
•
•
Dial 77*  
Hang up  
NOTE: Your phone must be idle to  
receive a Broadcast Page.  
FeatureTel Linksys IP Phone User Guide  
Page 6  
 
           
Call Forward (No Answer)  
Call Forward (No Answer) lets you  
forward calls to another number when  
you don’t answer.  
To enable Call Forward (No Answer)  
•
•
Dial 78*  
Enter the extension or number for  
the forwarding destination followed  
by #  
•
•
Press # to confirm followed by 2 to  
exit  
Hang up  
To cancel Call Forward (No Answer)  
•
•
Dial 79*  
Hang up  
Call Forward (Out of Service)  
Call Forward (Out of Service)  
automatically forwards calls to another  
location when your phone goes out of  
service. The forwarding destination for  
Call Forward (Out of Service) is  
configured through the web portal or by  
your service provider.  
To enable Call Forward (OOS)  
•
•
Dial 70*  
Press # to confirm followed by 2 to  
exit  
•
Hang up  
To disable Call Forward (OOS)  
•
•
Dial 71*  
Hang up  
Call Forward (Selective)  
Call Forward (Selective) forwards calls  
from certain numbers to another  
number.  
To configure the Selective Call List  
•
•
Dial *63  
Follow the voice prompts to enable  
or disable the feature, or add,  
delete, or list numbers to be  
forwarded.  
NOTE: Disabling Call Forward  
(Selective) will not delete the Selective  
Call List.  
FeatureTel Linksys IP Phone User Guide  
Page 7  
 
     
Call Park  
A call may be parked so it can be  
answered from any other extension.  
To park a call  
•
Tell the caller you are going to put  
them on hold.  
•
•
•
press the xfer button.  
Enter *11 and press the dial softkey  
Write down the extension given by  
the voice prompt  
To pickup a parked call  
•
Dial the extension number assigned  
to the parked call from any phone  
on your system.  
Call Trace  
Traces an offending call immediately  
after it comes in.  
To trace a call  
•
•
•
Hang up from the offending call  
Dial *57  
Wait for the announcement  
indicating that Call Trace was  
successful  
NOTE: Tracing a call sends the call  
information to the service provider for  
follow-up.  
Caller ID Block  
Blocks display of your Caller ID for this  
call only.  
To prevent sending your Caller ID for  
a single call  
•
•
Dial *67  
Dial the desired phone number  
Caller ID Block Release  
If your phone is configured to block  
sending Caller ID information, Caller ID  
Block Release sends your Caller ID  
information for a single phone call.  
To send your Caller ID for a call  
•
•
Dial *82  
At the second dial tone, dial the  
extension or telephone number you  
wish to reach  
FeatureTel Linksys IP Phone User Guide  
Page 8  
 
     
Call Waiting  
Lets you put one call on hold while you  
answer a second call. You may then  
alternate between the two calls.  
To toggle between calls  
•
Press the red blinking line key. You  
will be connected to the incoming  
call and the first call is put on hold.  
Repeat to toggle between calls.  
•
To disconnect a call  
•
Hang up the phone while on that  
line.  
•
Press the red blinking line key to  
answer the remaining call.  
To temporarily cancel call waiting:  
•
•
Dial *70  
Dial the desired number  
Conferencing  
Conferencing enables you to talk to  
multiple parties simultaneously.  
To add a party to the current call  
•
Inform the current party that you’ll  
be starting a conference  
•
•
Press the conf softkey  
The call is placed on hold and you  
will hear dial tone  
•
Dial the phone number of the party  
you wish to dial and press the dial  
softkey  
•
•
Inform them of the conference  
Press the conf softkey again to  
bring in the 3rd party  
•
You are now in conference with  
both parties. Repeat the process to  
add additional parties.  
Directed Call Pickup  
Directed Call Pickup lets you answer a  
specific ringing phone within your  
Directed Call Pickup Group.  
To answer a phone in your pickup  
group  
•
•
Dial *12  
At the dial tone, dial the extension  
you wish to answer.  
FeatureTel Linksys IP Phone User Guide  
Page 9  
 
     
Voice Mail  
Group Pickup  
If you have any voice mail messages,  
when you lift the handset you hear  
stutter dial tone.  
Group Pickup lets you answer any  
ringing phone within your Call Pickup  
Group.  
To Access Your Voice Mail  
To answer any phone within your  
pickup group  
•
•
Dial *09  
Follow the prompts to use the voice  
mail system  
•
Dial *06  
From a Phone Outside the Office  
Hold  
•
From an external phone, dial your  
direct phone number and press *, or  
the company’s main telephone  
number and dial extension 555.  
When prompted, enter your  
extension number  
To place the current call on hold  
•
Press the Hold button or press on a  
new line key.  
•
•
•
Hang up the handset or press  
another line key to place a new call.  
When prompted, enter your Voice  
Mail password + #  
To retrieve a held call  
•
Press the red blinking line button to  
resume the call.  
Changing Voice Mail Password  
•
•
•
Access your voice mailbox  
Press * to skip to the Main Menu.  
Press 3 from the Main Menu to  
change your password  
Enter your new password + #  
Enter your new password again + #  
to confirm  
Priority Call  
Priority Call lets you define a list of  
callers identified as priority callers using  
a unique ring tone when they call you.  
•
•
•
•
Dial *61  
Follow the voice prompts  
Privacy Guard  
Recording Personal Greetings  
Privacy Guard screens inbound  
anonymous calls.  
•
•
•
Access your voice mailbox  
Press * to skip to the Main Menu.  
Press 5 from the Main Menu to  
record your greetings  
Select the greeting you’d like to  
record:  
To enable/disable Privacy Guard  
•
•
Dial *88  
Press 1 to enable/disable Privacy  
Guard  
•
•
Hang up  
•
•
•
Press 1 to record a No Answer  
greeting.  
Press 2 to record a Do Not  
Disturb greeting.  
Press 3 to record a Busy  
greeting,  
Press 4 to record your Name,  
Press * to return to the Main  
Menu.  
After the tone, record your greeting.  
Press # when finished.  
After recording your greeting:  
Press 1 to review the greeting.  
Press 2 to delete and re-record  
the greeting.  
To change the Privacy Guard Access  
Code  
•
•
Dial *88  
Press 2 to set or change the  
Access Code  
Enter the new access code followed  
by #  
Hang up  
•
•
•
•
•
•
To verify the Privacy Guard Access  
Code  
•
•
•
Dial *88  
•
•
Press 3 to verify the Access Code  
After hearing the Access Code,  
hang up  
•
Press 3 to save the greeting.  
Page 10  
FeatureTel Linksys IP Phone User Guide  
 
             
•
If you don’t record a personal  
greeting, a generic greeting will  
play.  
Skip to Previous  
Menu  
*
*
*
Voice Mail Main Menu  
KE  
Y
FEATURE  
1
2
3
4
5
6
7
8
*
Play Inbox Messages  
Play Saved Messages  
Change Password  
Play Greetings  
Record Greetings  
Access Personal Distribution Groups  
Compose a New Message  
Manage Custom Operator Number  
Exit to Voice Mail System  
Voice Mail Playback Options  
While listening to your Voice Mail  
messages, the following options are  
available.  
ACTION  
Skip Envelope  
Skip Message  
Reply to Message  
Call Originator  
Delete  
NA  
8
#
NA  
2
NA  
8
2
2
3
3
3
4
4
4
Save  
5
5
5
Forward Message  
Replay Message  
6
6
6
NA  
77  
7
7
Rewind 5 Seconds NA  
NA  
NA  
Pause/Resume  
Playback  
NA  
NA  
NA  
8
Skip Ahead 5  
Seconds  
9
NA  
NA  
Skip to the End  
99  
FeatureTel Linksys IP Phone User Guide  
 
Page 11  
   
•
•
After the tone, record a message  
and press #.  
Select an action  
Press 1 to send the message.  
Press 2 to change the message.  
You will be asked to re-record the  
message.  
Press 3 to review the message.  
Press 9 to mark the message  
Urgent and send.  
Hearing Your Personal Greetings  
•
•
•
Access your voice mailbox  
Press * to skip to the Main Menu.  
Press 4 from the Main Menu to hear  
your recorded greetings.  
Select the greeting you would like  
to hear:  
•
•
•
•
•
•
•
•
Press 1 to hear your No Answer  
greeting.  
Press 2 to hear your Do Not  
Disturb greeting.  
Press 3 to hear your Busy  
greeting,  
When retrieving messages, Urgent  
messages will be played first.  
Dialing the Originator  
•
Press 3 while listening to a  
message to call the person back.  
•
•
Press 4 to hear your Name.  
Press * to return to the Main  
Menu.  
NOTE: This capability will not work if the  
Voice Mail system was not able to  
record the Caller ID information when  
the original Voice Mail was received or if  
your phone is configured with call  
restrictions which prevent you from  
calling the originator’s number.  
Composing a New Voice Mail  
•
•
•
Access your voice mailbox  
Press * to skip to the Main Menu.  
Press 7 from the Main Menu to  
compose a new message.  
Enter an extension number or  
Distribution Group Number + #.  
Repeat this step until you’ve  
entered all the destinations.  
Press # when finished  
•
Forwarding a Voice Mail Message  
•
Press 6 to forward a message to  
another recipient while listening to  
the message.  
Enter an extension number or  
Distribution Group Number + #.  
Repeat this step until you’ve  
entered all the desired destinations.  
Press # when finished entering  
destinations  
When prompted, record your  
introductory message and press #  
when finished.  
Select an action  
Press * to Cancel.  
Press 1 to forward the message.  
Press 2 to change the  
introductory message. You will be  
prompted to record the message  
again.  
Press 3 to review the introductory  
message.  
•
•
•
After the tone, record your  
message. Press the # key when  
finished.  
•
Select an action  
Press 1 to send the message.  
The  
Press 2 to change the message.  
You will be prompted to record  
the message again.  
•
•
•
•
•
•
•
Press 3 to review the message.  
Press 4 to set Message Options:  
Press 1 to mark as Urgent.  
Press 2 to mark as Private.  
Press 3 request Return  
Receipt.  
•
•
•
.
.
.
.
.
Press 9 to clear all these  
options.  
Press * to return to the  
previous menu.  
•
•
Press 9 to mark the message  
Urgent and send.  
Replying to a Voice Mail  
Press 2 to reply to a message after  
listening to it. Press * to cancel  
FeatureTel Linksys IP Phone User Guide  
Page 12  
 
       
.
Press * to return to the  
previous menu.  
Distribution Groups  
•
Press 3 to create a group.  
Enter the 2-digit group number  
(i.e., 80-99) followed by the # key  
After the tone, record the name  
for the group followed by the #  
key.  
Press # to confirm the recording  
or * to cancel and re-record.  
Enter each member’s extension  
followed by #. When finished  
entering members, press #.  
Press 4 to delete a group.  
Enter the 2-digit group number to  
delete followed by #.  
Distribution Groups are used when you  
want to send messages to a group of  
users. There are two types of  
Distribution Groups:  
•
•
•
Personal Distribution Groups are  
managed by the end user and are  
available only to that user. A user  
may have a maximum of 20  
Personal Distribution Groups (i.e.,  
groups 80-99).  
•
•
•
Corporate Distribution Groups  
are managed by the System  
Administrator and can be used by  
anyone within the company.  
•
•
•
•
•
Press # to confirm or * to cancel  
intervals.  
Email - You’ll receive an email that  
identifies the Date, Time, and ID of  
the caller.  
Managing Personal Distribution Lists  
•
•
•
Access your voice mailbox  
Press * to skip to the Main Menu.  
Press 6 from the Main Menu to  
manage Personal Distribution  
Groups.  
•
•
Press 1 to hear a list all groups.  
Each group and its members will be  
announced. To skip to the next  
group, press #.  
Press 2 to edit an existing group.  
Enter the 2-digit group number  
(i.e., 80-99) that you’d like to edit  
followed by #  
•
•
Select the type of modifications  
you’d like to make:  
.
.
Press 1 to list all members.  
Each member will be  
announced. To skip to the next  
member, press #.  
Press 2 to add a member.  
Enter the extension number for  
the member followed by #.  
Press # to confirm or * to  
cancel.  
.
Press 3 to delete a member.  
Enter the extension number for  
the member followed by #.  
Press # to confirm or * to  
cancel.  
.
.
Press 4 to hear the Group  
Name  
Press 5 to record the Group  
Name. After the tone, record  
the name for the group and  
press #.  
FeatureTel Linksys IP Phone User Guide  
 
Page 13  
 
FeatureTel, LLC  
www.featuretel.com  
Technical Support  
(919) 459-2300, option 1  
[email protected]  
 

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